Shipping & Returns

Shipping Rates:
Actual USPS rates will apply when shipping to any destination in USA. The rates will vary by zipcode. You can check on the costs for shipping by adding items to your cart and proceeding to the checkout.
Please not that we will charge sales tax for all sales originating in the state of Maryland.

Shipping Processing Times:
We want to get your wonderful products in your hands as quickly as possible and this is why we process and ship online orders within 1 to 2 business days. Please note that holidays may cause a short delay.

Expedited shipping orders 2nd Day and 3-Day Select must reach us by 3PM Eastern Time between Monday and Thursday to be shipped the same day. If you would like next Day shipping, please make sure your order reaches us by 11:00AM Eastern Time.

Add-ons and adjustments:
In order to commit to our Quick Shipping Guarantee, we are simply unable to accept add-ons or adjustments to your order because we begin to process your order immediately. We apologize if this causes you any inconvenience as customer service is a primary focus of ours.

Cancellations:
If you decide to cancel your order, you must notify us on the same business day as the order was placed. We process and ship orders quickly, so no cancellations will be allowed once your order has been processed. You may cancel via email to customercare@mamaorganicherbs.com.

Back Orders:
Now and then we may run short of a product you ordered, but not realize it until your order is in the final stages of processing. When this occurs you will see a “Backorder” notation on your invoice.  MaMa Organic Herbs replenishes stock quickly so you can expect to receive your backordered product(s) within 1 to 2 weeks.

Secure Shopping Cart:
To protect the security of your online transactions, MaMa Organic Herbs uses 128-bit Secure Socket Layer (SSL) technology to encrypt (or scramble) your personal information as it travels over the internet. This technology offers the highest level of security available today and it encrypts your order information to protect it from being decoded by anyone other than MaMa Organic Herbs. You can verify our security certificate through GoDaddy.com. You can also choose PayPal.

Sales Tax:
We are required to collect sales tax in the state which we are located, which is Maryland.

Payment Options:
We are able to accept Visa, MasterCard, Discover, American Express, and PayPal, as payment for your online orders.

Discrepancies & Shortages:
Upon receipt of your order, please contact our customer service representatives within 5 days if you find any shortages, discrepancies or broken merchandise.  We will ensure you receive all of the items that you ordered.

Returns:
If you are ever dissatisfied with something you ordered from MaMa Organic Herbs, we guarantee a refund will be provided for your full purchase price immediately. Our primary goal is to make buying from MaMa Organic Herbs a pleasant experience. You will NOT be charged a restocking fee and will NOT ask you the reasons for your return (unless you want to tell us). You must send the product back to us within 30 days. Let us know if you prefer a store credit to use on a future order or a refund to your credit card. Note: We will only issue refunds or credits for the amount of material you return, as long as it has not been mixed with other products. We also cannot accept returns on international orders.

International Shipping:
MaMa Organic Herbs are pleased to be able to ship worldwide. At this point in time, however, we are unable to ship to Mexico, Africa and Russia. Please see our International Order Policies for more information here.